Return & Refund Policy

Nicole’s Foundry

Order Confirmation & Policy Agreement

By placing an order through the Nicole’s Foundry website, you confirm that you have carefully read, understood, and accepted this Return & Refund Policy.

Completing a purchase confirms that:

  • You have reviewed and accepted the conditions and timeframes for returns

  • You agree to follow the return procedure as described below

  • In the case of a dispute or chargeback, this policy and all related order documentation may be used as supporting evidence

Returns

If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided all conditions below are met.

Return Eligibility Requirements

To qualify for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in their original condition and packaging

  • Only standard inspection and handling may have taken place

  • Return shipping and handling costs are the responsibility of the customer

Once received, returns are reviewed within 7 business days. Nicole’s Foundry reserves the right to decline returns if items show signs of wear, misuse, damage, or alteration not caused by us.

Return Process

To start a return request:

  1. Email info@nicoles-foundry.com within 30 days of delivery

  2. Include the following information:

    • Order number

    • Reason for return

    • Photos of the item (required for damaged or defective items)

    • Your full name and shipping address

  3. Wait for return approval and instructions before sending your item

Returns sent without authorization or to an incorrect address may be refused. We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been fully processed.

Defective or Damaged Items

If your order arrives damaged or defective, please notify us within 2 days of delivery by emailing info@nicoles-foundry.com and include:

  • Your order number

  • A short description of the issue

  • Clear photos or a short video showing the defect

After review:

  • A replacement may be offered depending on availability and the nature of the issue

  • In some cases, returning the item may not be required

Replacement orders for confirmed defects are typically processed within 7–14 business days.

Lost, Refused, or Unclaimed Packages

If your package is lost during transit:

  • Contact our support team with your order number and tracking information

  • We will assist in filing a claim with the courier and arrange a replacement or refund if the loss is confirmed

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, a $35 CAD deduction will be applied to the refund to cover administrative and shipping costs.

Order Cancellations & Right of Withdrawal

Under Canadian consumer protection guidelines, customers may request cancellation within 30 days of receipt.

Please note:

  • Orders cannot be canceled once they have been shipped

  • If your order has already been dispatched, you may return it after delivery by following the return process

To request cancellation before shipment, email info@nicoles-foundry.com with a clear cancellation request. Return shipping costs remain the responsibility of the customer.

Chargebacks & Dispute Handling

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, we may submit relevant documentation to the financial institution, including:

  • Order confirmation

  • Shipping and tracking records

  • Email correspondence and submitted images

Filing a chargeback without first contacting us may delay resolution and may impact eligibility for future orders.

Additional Information

  • All returns are sent to our central fulfillment warehouse in Asia at the customer’s expense

  • Nicole’s Foundry is not responsible for customs delays or clearance issues

  • Returns of hygiene-sensitive items that show signs of use will not be accepted

  • Return shipping is not complimentary and must be arranged by the customer

Contact

If you have any questions regarding returns or refunds, please contact our Customer Support Team at:

info@nicoles-foundry.com

We’re always happy to help.